This is my own portfolio website presenting the LabaLuxe Laundry Services operations and business process project. I developed and organized the operational framework for LabaLuxe, covering service pricing, recurring packages, workflow design, quality control, equipment planning, staffing, utilities, and maintenance.
The site walks through the project like a case study: an overview of the operating model, a project snapshot with the key planning figures, five detailed operations sections, my role as Laundry Operations Coordinator, the skills the project demonstrates, and the outcome — turning a laundry business concept into a structured, documented, and scalable operating system.
Challenge
LabaLuxe is a modern laundry service concept designed to serve individuals, families, busy professionals, students, residential customers, and small businesses. My role was to transform individual service ideas into a practical operating system covering pricing, packages, workflow, quality control, equipment, staffing, delivery, utilities, and maintenance.
Approach
- Operations planning — structured the overall laundry operation and supporting requirements
- Service & pricing — organized service categories, pricing, packages, and add-ons
- Workflow & quality control — designed the end-to-end laundry process and quality checkpoints
- Resource planning — outlined equipment, staffing, utilities, delivery, and maintenance requirements
Project snapshot
Operational planning areas
Quality control stages
Monthly packages
Commercial washers
Commercial dryers
Core equipment budget
Monthly basic payroll
Figures shown are based on the LabaLuxe project planning model.
My role — Laundry Operations Coordinator
My contribution was to turn broad business information into practical, documented operational resources.
- Operational planning — developed and organized the overall operational framework
- Service structuring — categorized services, specialty items, delivery options, B2B services, and add-ons
- Pricing organization — created a structured pricing system and recurring package model
- Process documentation — mapped the laundry workflow from receiving through release and delivery
- Quality control — established checkpoints to support consistency and reduce operational errors
- Resource planning — organized equipment, staffing, utilities, maintenance, and delivery requirements
- Administrative coordination — created structured documentation that can support daily operations and future scaling
Project timeline
Overview
From laundry services to a structured operating system.
Case Study
Five operations sections: services & pricing, monthly packages, workflow & quality, equipment & store, staffing & upkeep.
My Role
Laundry Operations Coordinator — turning broad business information into practical, documented operational resources.
Outcome
A structured, documented, scalable operating model.
Deliverables
- Service & pricing structure (regular laundry, bulky & specialty, Door2Door, B2B, add-ons)
- Four recurring monthly packages
- 11-stage laundry workflow with built-in quality checkpoints
- Equipment, store, staffing, utilities, and maintenance plan
01
Services & Pricing
A clear, scalable service structure — regular laundry, specialty items, Door2Door delivery, monthly packages, B2B services, and customer add-ons.
| Service | Scope | Rate |
|---|---|---|
| Fresh Wash | Wash • Dry • Fold | ₱60/kg |
| Express Rush | Priority Wash • Dry • Fold | ₱85/kg |
| Prestige Care | Premium / Special Care | ₱100/kg |
| Fold & Go | Folding only | ₱30/kg |
Also structured
- Bulky & specialty items
- Door2Door delivery
- B2B laundry
- Add-ons
02
Monthly Packages
Recurring plans built around customer volume and usage patterns, with pricing kept easy to understand.
- Package purpose: provide customers a convenient recurring laundry option while helping LabaLuxe build repeat and predictable monthly sales
| Package | For | Price | Volume | Effective rate |
|---|---|---|---|---|
| Fresh Start | Students / Solo Renters | ₱1,100 | 20 kg/month | ₱55/kg |
| Easy Living | Couples / Professionals | ₱2,100 | 40 kg/month | ₱52.50/kg |
| Family Fresh | Small Families | ₱3,000 | 60 kg/month | ₱50/kg |
| Luxe Max | Larger Families | ₱3,800 | 80 kg/month | ₱47.50/kg |
03
Workflow & Quality Control
A structured process from receiving to release, with a quality checkpoint built into every stage.
- 11 stages: Receive → Weigh → Sort → Tag → Wash → Dry → Inspect → Fold → Pack → Notify → Release / Deliver
- Example checkpoint — Stage 01 Receive: customer/order verification
- QC principle: Check → Correct → Recheck → Release
- The quality-control framework is designed to reduce errors, protect customer items, maintain consistency, and ensure every order is verified before release or delivery
04
Equipment & Store Requirements
Capacity planned around the workflow — operational capacity, workflow efficiency, storage, water supply, and delivery needs.
| Equipment | Quantity | Budget |
|---|---|---|
| 15-kg Commercial Washing Machine | 4 | ₱219,600 |
| 15-kg Commercial Dryer | 4 | ₱243,600 |
| Digital Weighing Scale | 1 | ₱3,000 |
| Laundry Carts | 3 | ₱12,000 |
| Laundry Baskets / Sorting Bins | 10 | ₱5,000 |
| Folding Tables | 2 | ₱8,000 |
| Storage Shelves | 4 | ₱10,000 |
| Water Tank | 1 | ₱20,000 |
| Water Pump | 1 | ₱12,000 |
| Detergent / Conditioner Dispensers | 1 set | ₱5,000 |
| Core Laundry Equipment Total | ₱538,200 |
Business equipment
- POS
- CCTV
- Computer / tablet
- Receipt printer
- Internet / router
- Signage
- Tags / labels
- Packaging supplies
Delivery equipment
- 1 service vehicle — delivery motorcycle with cargo box for Door2Door operations
Store requirements
- Adequate water supply
- Proper drainage
- Wastewater management
- Electrical capacity
- Ventilation
- Safe working area
- Receiving / release area
05
Staffing, Utilities & Maintenance
People and support systems for daily continuity.
| Position | Headcount | Monthly Basic Pay |
|---|---|---|
| Store / General Manager | 1 | ₱25,000 |
| Customer Service / Cashier | 1 | ₱17,000 |
| Laundry Attendant #1 | 1 | ₱16,000 |
| Laundry Attendant #2 | 1 | ₱16,000 |
| Delivery Man / Rider | 1 | ₱18,000 |
| Total Basic Salaries | ₱92,000/month |
Delivery man / rider responsibilities
- Customer pickup and delivery
- Safe transportation of laundry
- Collection and confirmation of orders
- Delivery documentation
- Vehicle care and basic inspection
- Support for Door2Door operations
Utilities
- Electricity
- Water
- Internet
- Drainage / wastewater
- Ventilation
Maintenance
- Washer inspection
- Dryer inspection
- Equipment cleaning
- Plumbing inspection
- Electrical inspection
- Preventive maintenance
- Emergency repair allowance
- Service vehicle inspection
Outcome
Through the LabaLuxe project, I transformed a laundry business concept into a structured operational framework covering services, pricing, recurring packages, workflow, quality control, equipment, staffing, delivery, utilities, and maintenance — structured, documented, and scalable.
- Client / Business
- Joan Ualat — Personal Portfolio
- Role
- Laundry Operations Coordinator
- Date
- 2026
- Services provided
Operations planning
Service & pricing structure
Workflow & quality control design
Resource planning (equipment, staffing, utilities, delivery, maintenance)
Process documentation
- Tools used
- HTMLCSSJavaScriptProcess DocumentationData Organization
- Categories
- PortfolioOperations