Experience
A background built on service, structure and detail.
Professional timeline
Where I've worked.
01
Customer Care Specialist
IBM-Concentrix
May 2013 – January 2018
02
Customer Care Specialist
Concentrix-Convergys
January 2020 – August 2021
03
Customer Care Specialist
UnifyCX Philippines
January 2022 – August 2025
Training & development
Learning that supports the work.
GoHighLevel Fundamentals
Lead Generation
AI Automation
Mock Interview / Professional Development
Trello
AI Tools
Skills
Skills & digital toolkit.
Administrative
- Data Entry
- Data Management
- Document Management
- Email Management
- Record Keeping
- Data Organization
- Follow-ups
- Coordination
Customer Support
- Customer Service
- Email Support
- Chat Support
- Customer Inquiry Handling
- Problem Solving
- Professional Communication
Lead Generation
- Lead Capture
- Prospect Organization
- CRM Support
- Follow-up
- GoHighLevel
- HubSpot
AI & Automation
- ChatGPT
- AI Assistants
- Zapier
- Make
Web & Digital
- Website Projects
- Content Organization
- Business Website Planning
- Digital Portfolio Development
Google Workspace
- Gmail
- Google Docs
- Google Sheets
- Google Drive
- Google Calendar
Microsoft
- Word
- Excel
- PowerPoint
- Outlook
Project Management
- Trello
- ClickUp
- Monday.com
CRM
- GoHighLevel
- HubSpot
Communication
- Zoom
- Google Meet
- Microsoft Teams
- Slack
AI & Automation
- ChatGPT
- Zapier
- Make
Let's work together
Have a project in mind?
Whether you need administrative support, a professional website, help organizing your business, lead generation support, or a digital project brought to life, let's talk.